Terms and Conditions
The following terms and conditions shall apply to any and all purchases of services and goods from Bozo Texino, LLC d/b/a Cooper Reynolds Gross (herein "CRG").

All prices are FOB origin. Orders for pre-made products require payment in full to initiate order fulfillment. All accounts shall be paid net when invoiced. Orders must be paid in full, including shipping, handling, crating and packing, storage, taxes, and service charges prior to shipping.
For made-to-order items, you may cancel your order up to 24 hours after receiving a shipping quote. After this, a 50% cancellation fee will be deducted from the original order value.
Metal finishes are applied by hand and may vary in color, tone, and character. While CRG will make every effort to match a finish, no guarantee can be made of an exact match. CRG does not guarantee finishes against fading and oxidizing. Variations in color and veining are inherent in stone and are considered to be part of natural beauty. Furniture is handmade and therefore is subject to variations.
The manufacturer does not guarantee fabrics, dyed or natural, from fading. The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Please refer to the care guide for maintenance instructions.
All made-to-order items are FINAL SALE - they may not be returned for store credit and are ineligible for exchange.
Measurements are approximate and will vary slightly due to hand craftsmanship. We reserve the right to modify the design or dimensions of all items in our line.
For residential use, CRG furniture is backed by a two (2) year, non-transferable warranty to be free from defects in workmanship. For hospitality and commercial use, CRG furniture is warranted against defects in workmanship for one (1) year from the date of delivery. Warranty extends to repair or replacement at our discretion. Claims must be sent with photography showing the defect.

Once a consignee accepts furniture, CRG accepts no responsibility for maintenance or for the effects of the environment on the products. CRG offers no express or implied warranties on finishes. Any damaged or broken items must be reported to CRG upon receiving - we will do our best to offer a replacement on the item if it is available. All return shipping costs are the responsibility of the customer and are unfortunately not eligible for store credit. We do not provide return labels or cover return costs. CRG is not responsible if the returned package is lost in transit - we recommend you pay to insure and track your package through your chosen carrier.
CRG will arrange a quote for the shipping of orders via one of our preferred carriers. All charges are proforma and will be included on the final balance due notice. Customer is welcome to arrange for shipping with their own trusted shipping service. FOB terms apply once the item(s) leave CRG studio. Please note, submitting an order for a quote will not hold or guarantee the items in your basket. Our team will obtain a shipping quote for you based on the contents of your basket and your delivery address.

Once your quote is ready, you will receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided. Orders must be paid in full, including shipping, handling, crating, packing, and taxes prior to shipping. If the customer chooses to manage their own freight and delivery, CRG must be notified of the specific details of the movement. The fee for moving the product from a manufacturer to a terminal for "customer's own" pick-up will be added to the balance due. All product is moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client's agent may trigger sales tax responsibility at that location.

Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in transit is the owner's, and all claims for freight damage must be made immediately upon receipt. Freight claims must be filed directly with the selected carrier. CRG is not responsible for a customer's own or third-party freight damage and claim. White-Glove delivery for clients can be arranged. A delivery fee of 6% of the subtotal, with a cap of $5,000 USD, will be charged upon shipment of your order.
If your building requires a Certificate of Insurance for delivery, our delivery partners can help set one up for a fee once your order is placed. Please email us and, if possible, provide a template from your building management (as many buildings will require a certain format). If you don't have a template, you can provide the name, address, and the dollar amount you would like on the COI.
Due to the artistic and custom nature of the manufacturing process, all quoted completion and delivery dates are estimates only. CRG shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond CRG's reasonable control including, but not limited to, (a) pandemic or similar health and safety matters, government action, war, riots, civil commotion, embargoes or martial laws, (b) CRG's inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of CRG or others, (e) fire, flood, or another casualty, or (f) other contingencies of manufacture or shipment.

In the event of any delay in CRG's performance due in whole or in part to any cause beyond SRG's reasonable control, CRG shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.
You will be charged storage and administration fees should you not be ready to accept your products within the delivery timeframe shared with you at the time of placing your order. These fees start at $75 but are subject to change - depending on the size of your order and the storage time required - and will be communicated to you by email within five working days of your request.
If any term or provision of these Terms and Conditions is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed, and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
This Agreement shall be governed by and construed in accordance with the laws of the state of California, Los Angeles County.